Out-of-the-box integration with Service Cloud provides seamless self service that also gives customer service agents a 360-degree customer view. Give agents and customers the same information, so agents can solve cases more efficiently, and customers can get the answers they need faster than ever. Give your customers the self-service portals, discussion forums and access to the answers they need quickly, anytime, and from their laptop, tablet or mobile device. You can empower your customers with Communities by Service Cloud. With self-service communities, you can provide your representatives and employees the tools for greater customer. Offri un'assistenza stellare con un potente software per le community che ti consente di creare straordinarie esperienze self-service. Knowledge Aiuta i clienti a risolvere i problemi in autonomia e i tuoi operatori a lavorare con maggiore efficacia grazie alla possibilità di accedere facilmente ad articoli, domande frequenti e competenze della community. That’s why it’s more important than ever for companies to offer not only a self-service solution for their customers, but a single place they can go to ask questions of other users, access their account and request support. Salesforce Community Cloud paves the way for companies to do just that.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange. Many companies use community software to provide a secure space for their reseller partners and sales teams to discuss leads and approaches to selling more effectively. How you use Salesforce community software is limited only by what social spaces and functions you can envision for your business. 01/05/2013 · Self Service portal is mainly for capturing cases from your website or a public portal, like Web-to-Case no authentication required and aslo expose your Solution base publically. 14/01/2005 · Login with Salesforce. Don't have an account? Signup for a Developer Edition. Browse by Topic. Apex Code Development 77040 General Development 50301. Salesforce Labs & Open Source Projects 1130 Desktop Integration 1090 Schema Development 825 Apple, Mac and OS X 781 Architecture 756 VB and Office Development 627 Salesforce Summer of Hacks 160 Salesforce $1 Million Hackathon 159 Einstein.
Community Cloud is an online social platform from Salesforce that enables companies to connect customers, partners, and employees with each other and the data and records they need to get work done. Users can visit the community to find answers to questions or ask for help from another community member. Connect withcustomers, partners, product specialists and employees to learn, get answers to your questions and share new ideas.
Aiuta i clienti a darsi una mano l’un con l’altro attraverso una strutturata community self-service. Consenti agli agenti dell’assistenza clienti di concentrarsi. Salesforce Customer Secure Login Page. Login to your Salesforce Customer Account. Because the Service Cloud platform connects your service and sales, you can infuse your community with data from any system, anywhere. With Community Cloud, you can automatically recommend experts, groups, and content with the artificial intelligence AI of Salesforce. 20/01/2004 · Salesforce Labs & Open Source Projects 1130 Desktop Integration 1091 Schema Development 829 Apple, Mac and OS X 781 Architecture 763 VB and Office Development 627 Salesforce Summer of Hacks 163.
09/01/2007 · Login with Salesforce. Don't have an account? Signup for a Developer Edition. Browse by Topic. Apex Code Development 77055 General Development 50310. Anyone know how to modify the default list view i.e. add a column of data and change the order when Viewing cases displayed in the Self-service Portal. Right now the list view only contains the Case , the Subject and the date, we would like to add Case Status and Priority to the view.
Benefit from B2B features like customer specific pricing and the option to add other self-service features to your self-service portal or public website. Take the next step by offering your B2C Customer a fully CRM minded shopping experience. DEFINITIVE GUIDE TO SELF-SERVICE. COMMUNITIES WITH SALESFORCE. using the Salesforce Community Cloud platform that allows customers to view cases, find. that your self-service community, as well as how you create and manage knowledge, are part of your customer service strategy.
04/03/2016 · My company has the self-service portal activated. Under Setup >> App Setup >> Customize >> Self Service, there are three entries: Public Solutions Web-to-Case Self-Service Portal However, in my dev sanbox, I see only the first two options, and I cannot find a way to enable the Self-Service. Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. 12/08/2008 · Nik, Please explain in detail the use case for your solution. I think that I get it, but this is open to perplexing interpretations. I believe that you have a set of assumptions being made, in terms of parity betweenusers and customer self-service users. Our agents/case owners were receiving email notifications when a customer added an attachment to the Case in the Self-Service Portal, Recently, the agents noticed they are no longer receiving them. Is there a setting I can check to see if this setting/notifications are disabled? Or has Salesforce made a change? 08/07/2014 · Hi all, I need some help understanding the difference in Customer Portals, Self Service Portals and Communities, as I am finding it a little mind-boggling! We have an Enterprise Edition of Sales only, and I can see that we have a Self Service Portal available in our org. However, provided that it is the right solution, we would.
Now, self-service community member can access the salesforce standard and custom object based on community user’s profiles. Self-service community supports only some of the salesforce standard objects such as Account, Asset, Contact, Campaign, Lead, Opportunity, Line item, and custom objects. Steps to add Groups and Salesforce objects in. 24/08/2011 · I am new to the service side of SalesForce so forgive me for this simple question. I was wondering if self-service users need licenses for salesforce to access the portal. Also, do you need to paid extra for the self-service or customer portals? salesforce help; salesforce training; salesforce support.
We are using Salesforce cutomer portal in our corporate website. We send. self service in iframe. We are using Salesforce cutomer portal in our corporate website. We send user login information with organization id in
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